Refund policy
Lat Updated: 19-Oct-2024
At PureCare Point, we offer a straightforward refund policy to make your shopping experience as seamless as possible.
1. Eligibility for Refunds
- You may request a refund within 30 days of receiving your order.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Email our customer service team at contact@purecarepoint.com with your order number and reason for the refund.
- If approved, you will receive instructions on how to return the item. This will also include shipping information.
3. Processing Time
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@purecarepoint.com.
4. Customer Support
If you have any questions about our refund policy or need assistance, please reach out to our customer support team at contact@purecarepoint.com.
Thank you for shopping with PureCare Point. We appreciate your business and are here to help